Frequently Asked QuestionsIs this the official Massachusetts Registration site?
No, StateRegistration.org is an independent third-party agency. If it was your intention to visit the official state site, you can access it via this link.What are the eligibility requirements for renewing my registration online through this site?
- The vehicle must be currently registered with the Massachusetts RMV.
- All the personal and vehicular information on your registration renewal is correct.
- You have valid auto insurance that is on file with the RMV.
You will need:
- Your license plate number.
- Your License, Permit or ID Number.
- The last 4 digits of your SSN.
- Your date of birth.
- A valid Visa, Discover or MasterCard.
In addition to the fees you owe the state for your renewal, StateRegistration.org charges an additional agency fee starting at $12.00 to offer benefits that are unavailable through the state portal, including One-Click registration renewals. If you do not wish to pay these fees to use our service, you may visit the official state site to complete your registration renewal.When will I receive my renewed registration in the mail?
Most customers receive their registration materials within five days, depending on varying U.S. mail delivery times. The Massachusetts RMV encourages you to allow up to 15 business days to receive your decal in the mail.If I have moved, do I need to have my address changed before I use your site?
Yes, if your address has changed, you will need to update it with the RMV before using our site.Why should I use StateRegistration.org to renew my registration?
When you renew with our assistance, you benefit from these valuable enhancements to the standard online process:
- One-Click Renewals: When you submit your renewal request on our site, we store your information securely for rapid, convenient processing in the future. This saves you the trouble of having to remember when to renew, as well as the time spent re-submitting lengthy online forms.
- More Payment Options: We are proud to offer alternate payment options that are not available through the official state portal, such as PayPal checkout and Apple Pay. This makes your experience more convenient, especially when you're on the go or using your mobile device.
- Night/Weekend Support: Our agents are standing by to answer your questions and resolve issues on your behalf during nights and weekends, even on holidays. You’ll never have to wait until the next business day for a reply or resolution as we are always staffed until midnight and over the weekend. And you’ll always get fast, friendly support.
- Fast Response Times: You will receive a response regarding your questions very quickly. Our average response time can be as low as five minutes and we answer your questions from 8 a.m. until after midnight and even on the weekends!
- No Maintenance time: The Massachusetts online portal may periodically go down for scheduled maintenance, making it impossible to renew until the website comes back online. Our site is always available, which means we’re always ready to process your renewal when you are.
- Mobile Friendly: Our site is mobile friendly, which makes it easy to renew from wherever you are, even if you're on a tablet or smart phone.
- Satisfaction Guarantee: We offer all of these benefits to make the renewal experience better for you. But if we fail in any way to meet or exceed your expectations, contact support and let us know. We’ll do whatever we can to make it right.
- Text Notifications: We will notify you via text if there is an update on your registration so that you can stay informed even if you are away from your computer.
- Ticket Protection: Every year, the state collects millions in revenue from late fees and citations, but we do our best to help you keep that money in your pocket. If you're an active customer and you receive a ticket for expired registration, send us a picture of the ticket that shows the amount due and we'll reimburse you. This offer is subject to the terms of service governing this site.
- RMV Advocates: Sometimes issues arise with a renewal, causing it to be delayed or even denied. This is inconvenient, but it can also be time-consuming. You could end up waiting on hold for up to an hour trying to speak to a RMV agent. We take away that burden by dealing directly with the RMV on your behalf, no matter how long it takes to get through.
One of the great benefits of using our registration service is the One-Click Renewal feature. This process was developed to save you time and effort. We can process your renewals in the future with very little effort from you!
In future years, when your registration is about the expire, we will email you to clarify that your information (mailing address, credit card information, vehicle plate number, etc.) is still accurate and up to date. You will be prompted to verify your information and, after clicking submit, we will renew your registration for you. It is that simple! You will no longer need to fill out the same forms each year!
Note: You will not automatically be charged and you do not have to continue enrollment in the program. If at any time, you want to cancel your enrollment in this program, simply contact us and your membership will be cancelled. Also, if you simply do not respond to our automatic renewal correspondence, you will be removed from the program without being charged or renewed.
- One-Click Renewals
- RMV Assistance
- Secure Processing
- Night/Weekend Support
- Satisfaction Guarantee
- Fast Response Times
- No Maintenance Time
- More Payment Options
- Mobile Friendly
- Text Notifications
- Ticket Protection
- Apple Pay Accepted
"Wow! I have to say I am seriously impressed. To your management and team...I must say I seriously applaud the responsiveness and quick action on your end."-Steffan M., Texas
"I'm really impressed of how quickly you respond. Probably the best Customer Support I have ever had the pleasure of corresponding with."-Jon L., Texas
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