Terms of Service
In addition to our state-specific terms, the following refund policy applies to any transaction processed on this website:
- Renewal Fees: Registration renewal fees, including associated taxes and other costs, are fully refundable prior to processing with your state's DMV. Simply contact our support team to cancel and void a pending transaction. However, once a renewal has been processed with the DMV, the funds are no longer in our possession and will not be refunded.
- Third-Party Agency Fees: This site charges an agency fee (see our Fees page for more information) to process your online transaction with the state on your behalf. This fee is not required and will not be assessed if you choose to renew your vehicle through the official state portal. There are valuable benefits associated with this fee, including One-Click Renewal, Ticket Protection, Night/Weekend Support, and more. This fee is fully refundable at all times, and will be returned to you upon request, even if your renewal has already been processed with your state's DMV.
- Cancellation Fees: If we cannot complete your renewal successfully because you have not responded to a request for additional or corrected information, or because you have failed to obtain a passing inspection in a timely manner, or because the state has denied your renewal, a fee of $4.75 will be assessed upon cancellation. If we cannot complete your renewal because your plate does not qualify, a fee of $1.50 will be assessed upon cancellation. In all other cases, if we cannot successfully renew your registration, the transaction will be cancelled and refunded/voided.
- Timeframe: You may request a refund within 60 days of your transaction. Any refund requests are honored as soon as possible after we receive them. In most cases, the response time will be within 1-2 business hours. After we have submitted your refund, it may take approximately 1-3 business days for the funds to be processed and return to your account.
- Satisfaction Guarantee: While these policies are generally enforced, we also guarantee your satisfaction. If you have any questions or concerns, please don't hesitate to contact us.
- One-Click Renewals
- DMV Advocates
- Secure Processing
- Satisfaction Guarantee
- Free Sticker Replacement
- Night/Weekend Support
- Multiple Payment Options
- Ticket Protection
"Wow! I have to say I am seriously impressed. To your management and team...I must say I seriously applaud the responsiveness and quick action on your end."-Steffan M., Texas
"I'm really impressed of how quickly you respond. Probably the best Customer Support I have ever had the pleasure of corresponding with."-Jon L., Texas
"THANK YOU FOR THE PROMPT REPLY, YOU FOLKS CONTINUE TO DO GREAT WORK PLEASE DON'T CHANGE A THING."-Richard D., Virginia